Privacy Policy

Clear-View Companies LLC

Effective date: November 5, 2026

Clear-View Companies LLC ("Clear-View," "we," "us," or "our") is a windows, doors, remodeling and construction contractor based in Valrico, Florida. This Privacy Policy explains what information we collect when you call us, text with us, book an appointment, or use our website at www.clearviewcompaniesllc.com, and how we use, share and protect it.

1. Information we collect

Phone calls. Calls to our office may be answered by our automated, AI-powered virtual receptionist ("Mary"). When you call, we collect your phone number and caller ID information; the date, time and length of the call; what you tell us (such as your name, the reason for your call, project details, service address, email address and preferred callback time); and a recording of the call plus a written transcript and summary created from it.

Website voice assistant and chat. If you talk with our virtual assistant through the button on our website, we collect what you say or type, a recording and transcript of the conversation, and basic technical details about your browser.

Appointments and forms. If you book an estimate (by phone or through our online scheduler) or send us a message through our website form, we collect your name, email address, phone number, service address, appointment date and time, and any notes you provide.

Text messages (SMS). If you send or receive texts with us, we collect your mobile number, the content and date/time of the messages, and your opt-in and opt-out (STOP) choices.

Website technical information. Our website and its service providers may collect standard technical information such as IP address, browser and device type, pages visited, and cookies. Our site uses Google tools (Google Analytics / Google Tag Manager and reCAPTCHA spam protection). We do not use other analytics, ad pixels, or tracking tools beyond these.

Please do not give us Social Security numbers, full payment-card numbers, passwords or medical information by phone, chat or text.

2. How we use your information

We use your information to:

  • Answer your call or chat, respond to your questions, and connect you with our team.
  • Take messages and return your call.
  • Schedule, confirm, change or cancel estimates and appointments.
  • Send the text messages described in Section 8, such as a follow-up after a missed call with a link to book an estimate.
  • Keep records of our communications, provide and improve our customer service, and train our staff.
  • Protect against spam, fraud and misuse, and meet our legal obligations.

3. How we share your information

We do not sell your personal information.

We share information only as needed to run our business:

  • Service providers that work on our behalf under agreements that limit how they use your information: our telephone and voice AI provider (to answer, record and transcribe calls), our scheduling provider (to book appointments), our text messaging provider and wireless carriers (to deliver texts), our email provider (to deliver call summaries and confirmations to our office), our website host, and our IT provider.
  • Legal and safety reasons, if required by law or legal process, or to protect our rights, our customers or others.
  • Business transfers, if our business is sold or merged, subject to this Policy.

Mobile information and text messaging. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

4. How long we keep information

We keep information only as long as we need it for the purposes above, unless the law requires longer:

  • Call and chat recordings and transcripts: 12 months.
  • Appointment and customer records: 12 months.
  • Text message records: 12 months. We keep opt-out (STOP) records as long as needed to honor your choice.

5. How we protect information

We use reasonable administrative, technical and physical safeguards to protect your information. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

6. Your choices and rights

  • Texts: reply STOP at any time to stop receiving texts, or HELP for help.
  • Access, correction and deletion: you may ask what information we have about you, ask us to correct it, or ask us to delete it, subject to records we must keep by law. Contact us using the details in Section 10. We will verify your request before acting on it.
  • Calls: if you prefer not to speak with our virtual receptionist, you can ask to leave a message or be connected to our team, or email us.

7. Children

Our services are for adults. We do not knowingly collect personal information from children under 13.

8. Text messaging (SMS) program

Program description. Clear-View Companies Missed-Call Follow-Up. When you call us at (813) 657-2090 and we aren't able to help you on that call (for example, it was missed or dropped, we couldn't connect you to our team, or we couldn't finish booking your appointment), we may send a text to the number you called from. The text follows up on your call and may include a link to book a free in-home estimate or let you know we'll call you back. These texts relate to your call and your appointment scheduling; they are not marketing messages.

How you opt in. You opt in by calling our business number, (813) 657-2090; during the call you are told that we may text that number about your call. Consent is not a condition of any purchase.

  • Message frequency varies (no more than one message per day, and only after you contact us).
  • Msg & data rates may apply.
  • Reply STOP to opt out at any time (STOPALL, UNSUBSCRIBE, CANCEL, END and QUIT also work). We will send one message confirming you are unsubscribed. Reply START to resubscribe.
  • Reply HELP for help, or contact us at (813) 657-2090 or clearviewcompanies@gmail.com.
  • Carriers are not liable for delayed or undelivered messages.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version on this page with a new effective date.

10. Contact us

Clear-View Companies LLC

3224 FL-60, Valrico, FL 33594

Phone: (813) 657-2090

Email: clearviewcompanies@gmail.com

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